Shipping Policy
Shipping Locations
TrendXpress ships to addresses within the USA and internationally. Please note that shipping rates and delivery times vary based on the destination.
Shipping Methods and Costs
We offer various shipping options to meet your needs:
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
- Overnight Shipping: Delivered the next business day.
Shipping costs are calculated at checkout based on the shipping method selected and the destination of your order.
Order Processing Time
Orders are processed and shipped within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order’s progress through the carrier’s website.
International Shipping
For international orders, customers are responsible for any customs duties, taxes, or additional fees that may apply. Delivery times for international shipments may vary based on customs clearance and other factors beyond our control.
Returns Policy
Return Eligibility
We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns of unworn, unwashed, and undamaged items within 30 days of purchase. Items must be in their original condition with all tags attached.
Non-Returnable Items
Certain items are not eligible for return, including:
- Intimate apparel
- Final sale items
- Gift cards
Return Process
- Initiate Return: To start a return, please contact our customer service team at [email protected] with your order number and the reason for your return.
- Return Authorization: Our team will provide you with a return authorization and instructions on how to send back your item(s).
- Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.
Exchanges
If you need to exchange an item for a different size or color, please contact our customer service team at [email protected]. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund or store credit.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the item. We will arrange for a replacement or refund as quickly as possible.